Terms and Conditions
Please read these terms carefully before using our services
TN XPRESS Shipping JA- Terms & Conditions
Effective Date: [January 31, 2026]
1. Acceptance of Terms
By using any service provided by TN Xpress Shipping JA, the customer agrees to be bound by these Terms and Conditions. By proceeding with our services, the customer confirms that they have read, understood, and accepted these Terms in full. Continued use of our services constitutes ongoing acceptance. These terms apply to all shipments handled by us via air, sea, or courier services.
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2. Scope of Services
TN XPRESS SHIPPING JA provides courier and logistics services, including but not limited to:
- Shipping from the USA to Jamaica
- Air freight and sea freight services
- Assisted online shopping and payment services (where applicable)
- Warehousing and package handling
- Pickup, drop-off, and delivery options
- Delivery via third-party courier services where applicable
TN XPRESS Shipping JA reserves the right to modify, suspend, or discontinue any service at its discretion without prior notice.
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3. Shipping Schedule
TN XPRESS Shipping JA ships multiple times per week. All shipping schedules are estimates only and are not guaranteed. Delays may occur due to customs processing, carrier schedules, inspections, weather conditions, or other factors beyond our control.
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4. Service Areas
TN XPRESS Shipping JA services locations across Jamaica, including but not limited to:
- Good Hope
- Negril
Delivery outside these areas may be facilitated through third-party couriers at the customer’s expense.
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5. Responsibility, Risk & Liability
All shipments are transported at the customer’s own risk.
TN XPRESS Shipping JA assumes limited liability for loss, damage, delay, or errors related to shipments.
Responsibility begins once the package is received at our warehouse and ends when the package is handed over to customs authorities, third-party couriers, or delivery partners.
TN XPRESS Shipping JA is not responsible for:
- Vendor or seller errors
- Incorrect or incomplete information provided by customers
- Packages lost or misdelivered prior to reaching our warehouse
- Delays, losses, or damages caused by third parties
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6. Packaging & Fragile Items
TN XPRESS Shipping JA is not responsible for damage caused by improper or insufficient packaging by vendors, senders, or customers.
Fragile items including electronics, glass, liquids, cosmetics, or breakable goods are shipped at the owner’s risk, regardless of packaging method.
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7. Prohibited & Restricted Items
Customers are responsible for ensuring all items comply with local and international laws.
Prohibited items include, but are not limited to:
- Illegal drugs or controlled substances
- Firearms, ammunition, or weapons
- Explosives, flammable, or hazardous materials
- Counterfeit or replica goods
- Pornographic or obscene materials
- Perishable foods
- Live animals
- Cash, cheques, or negotiable instruments
Any prohibited item may be confiscated, disposed of, or surrendered to authorities without refund. TN XPRESS Shipping JA assumes no liability for seizures, fines, or penalties.
Customer Responsibilities
- Providing accurate and complete shipment information
- Ensuring items shipped comply with all local and international laws
- Properly declaring the contents and value of all packages
- Paying all applicable shipping, customs, duties, taxes, and service fees
- Failure to do so may result in delays, penalties, or refusal of service.
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8. Customs, Duties & Fees
Customers are responsible for all customs declarations, duties, taxes, and government fees.
TN XPRESS Shipping JA assumes no liability for delays, inspections, seizures, or penalties imposed by customs authorities.
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9. Assisted Online Shopping Services
For assisted online shopping services:
- Full payment must be made in advance
- Customers must confirm item details prior to purchase
- Payments are non-refundable once purchase is made
-TN XPRESS Shipping JA is not responsible for vendor errors, delays, cancellations, incorrect items, or sizing issues
All refunds or exchanges remain strictly between the customer and the vendor.
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10. Payments
Accepted payment methods include cash, bank transfer, and approved electronic payment methods.
All payments must be settled in full before processing. Payments are non-refundable once service or shipment processing begins.
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11. Claims & Complaints
All claims must be submitted in writing via email within 48 hours of notification or receipt.
Supporting documentation such as invoices and photographs may be required.
WhatsApp messages do not constitute official claims.
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12. Storage & Uncollected Packages
Packages not collected within 7 days of notification may incur storage fees.
Packages uncollected after 30 days may be auctioned, donated, or disposed of to recover storage and administrative costs. Customers remain responsible for all outstanding charges.
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13. Cancellations
Cancellations must be requested at least 24 hours prior to scheduled service where applicable. Cancellation fees may apply.TN XPRESS Shipping JA reserves the right to cancel services at its discretion.
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14. Amendments & Rights to Refuse Service
TN XPRESS Shipping JA reserves the right to update or amend these Terms and Conditions at any time. Changes take effect immediately upon posting on our website. Right to Refuse Service - We reserve the right to refuse or cancel any shipment at our discretion.
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15. Entire Agreement & Privacy Policy
These Terms and Conditions constitute the entire agreement between TN XPRESS Shipping JA,the customer and supersede all prior agreements or understandings. Privacy - Customer information is kept confidential and used solely for the purpose of providing shipping and logistics services, in accordance with our Privacy Policy.
Changes to Terms
These Terms and Conditions may be updated at any time without prior notice. Continued use of our services constitutes acceptance of any changes.